Platform overview
Your LiveCustomer platform at a glance
Recent signups
All clients
Every business using LiveCustomer
Billing
Who's paying, who's trialing, and who needs attention — synced from Stripe
Client billing status
Live from Stripe via webhook. "Comped" = you set their plan manually (no Stripe charge).
| Business | Plan | Status | Since | |
|---|---|---|---|---|
| Loading… | ||||
Change owner password
Update your owner portal password.
Stripe integration
Stored securely server-side and used for checkout & webhooks. For your protection the full key is never shown again after saving — only whether it's set and the last 4 characters.
Stripe Dashboard → Developers → API keys → Secret key.
Stripe Dashboard → Developers → API keys → Publishable key. Used by the on-page card form (safe to be public).
Stripe Dashboard → Developers → Webhooks → your endpoint → Signing secret. Needed for plan upgrades to apply after payment.
Data backup
Download a full JSON export of clients, leads, appointments, bots, and analytics. Keep a copy off-platform. (Chat transcripts are excluded; passwords are never exported.)
Platform analytics
Performance across all client bots
Bot performance
How each client bot is performing
| Business | Plan | Total chats | This month | Leads | Status |
|---|---|---|---|---|---|
| Loading... | |||||
Top performing bots
Most chats this month
Inactive bots
Configured but no chats in 7+ days
Live visitors
People currently on your clients' websites — updates every 10 seconds
| Business | Status | Location | Device | Referrer | Time on page | Messages | Return? | Last seen |
|---|---|---|---|---|---|---|---|---|
| No active visitors right now | ||||||||
Deep Knowledge
Manage expert industry knowledge bases — powers smarter bot responses
Seed all industries
First-time setup: loads all built-in knowledge into the database
Training Packages
Manage Layer 2 industry training packages — clients never see this
Import from spreadsheet
Upload the completed Layer 2 training spreadsheet to load all industry packages
Loaded packages
All industry training packages currently in the system
Active chats
Conversations happening right now — updates every 10 seconds
| Business | Message | Started | Live |
|---|---|---|---|
| No active chats right now | |||
All chats
Every conversation across every client account, newest first. Transcripts are kept for 90 days.
| Business | Opening message | Messages | Handled by | Last activity | |
|---|---|---|---|---|---|
| Loading… | |||||
Marketing email
Sends as [email protected], separate from transactional mail. Every message carries an unsubscribe link and the one-click headers Gmail requires.
Compose
Loading editor…
Paste a full HTML document and it is sent exactly as your editor produced it. Paste a fragment and it is wrapped in the LiveCustomer template. Either way the unsubscribe footer is appended — do not add your own.
Subscribers
Email templates
Every automated email the system sends. Edit the wording here and it takes effect immediately — no deploy. All of them are wrapped in the LiveCustomer frame automatically.